Frequently Asked Questions

27 results found

21. Do you sell to private individuals?

We sell our products to both professionals and private individuals. Regarding Mortex, we strongly advise everyone to take part in a training before applying the product.

22. Can I paint on Mortex?

The physical properties of Mortex are similar to those of a stone. You must ask the supplier of your paint on which support it can be applied. In all cases, it will be advised to remove the protection if there is one.

23. What are the opening hours of Beal (showroom and shop)?

We welcome you at Beal from Monday to Friday from 08:00 a.m. to 12:00 a.m. and from 01:00 p.m. to 06:00 p.m., as well as Saturday from 09:00 a.m. to 01:00 p.m. Calculate your itinerary.

24. Are you open during the winter holidays?

We will be closed from the 24st of December 2019 until the 6 of January 2020.

We wish you a Merry Christmas and a Happy New Year!

25. Do you take part in fairs and exhibitions?

We are taking part in several fairs every year. Consult the list here.

26. COVID-19: BEAL stays open!  The only thing closed is our doors.

Our country and the rest of the world are currently going through a never known health crisis due to the coronavirus pandemic.

Our top priority is the health and well-being of our customers, employees and all other citizens. For this reason, we are continuing to function but the access to our offices is cancelled and we are working with a reduced staff.

But be sure that we won’t let you down! Our company continues to handle all your requests, orders, questions, etc. Moreover, as you know, we fully master our production process from A to Z, which means that we are totally able to supply you with our products.

 

OPENING HOURS

During this period of crisis, we are available, via e-mail, every day of the week from 8am to 12am and from 1pm to 5pm.

SHOWROOM AND STORE

Our showroom and shop are closed until April 5th.

ORDERS

You can continue to place your orders as usual. Only the order pickup and shipping services are open.

However, no payment on the spot is possible, nor cash or by card.

PICKUPS

The orders can be picked up every day of the week from 8am to 12am and from 1pm to 5pm.

  • Small parcels will be placed in a safe area and must be loaded by yourself.
  • Larger parcels or pallets will be loaded by our teams in strict compliance with hygienic and social distancing measures.

INFORMATION REQUESTS

In order to guarantee the health of our employees, most of them are working from home. Reaching us by phone won’t be possible. For all requests, please send an e-mail to your contact person or to info@beal.be. We will answer your message as soon as possible.

TECHNICAL QUESTIONS

Our technical department remains open and continues to support you by e-mail.

DO YOU HAVE ANY FURTHER QUESTIONS?

Do not hesitate to contact us by e-mail or on social networks.

We wish you much courage in these trying times. These measures are drastic, but necessary so that we can return to the life we cherish as soon as possible.

See you soon,

— The BEAL team

27. Is a private individual able to make his own Bealstone?

Regarding the application itself, a private individual could do his own BEALSTONE on small surfaces. However, in practice, for larger areas, it is not always feasible. BEALSTONE requires indeed special and very expensive tools (rotary sander with diamond disks) that quite often only professionals possess.

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